What happens when employee details change?
When an employee's details are updated, for example, changed employee ID email, leave requests etc, the details are flagged by HiBob and the sync can extract this data and send it over to Employment Hero (formerly KeyPay).
The SyncEzy integration will only reflect what is currently up to date and added to the employee record in HiBob.
- Any data updated on a record in HiBob will sync over and update to Employment Hero (formerly KeyPay), provided those fields are paired in your SyncEzy integration account
- If a HiBob User or Employee via Self Service edits an existing employee or their own record, it will update that existing employee in Employment Hero (formerly KeyPay)
- If the HR staff member adds a new employee it will set up a new contact record in Employment Hero (formerly KeyPay)
- You will only ever see the correct and current data on an employee in Employment Hero (formerly KeyPay) that exists on that employee in HiBob
- If the HR staff member sets an employee status to “terminated” it will send an email for the user to be archived in Employment Hero (formerly KeyPay)
If I update information in Employment Hero (formerly KeyPay), does it sync back into HiBob?
At this stage, the integration is a one-way sync only (HiBob to Employment Hero (formerly KeyPay).
Need some help connecting my HiBob account and Employment Hero (formerly KeyPay)?
We offer customers onboarding and set up as a part of our services, please reach out to us at firstname.lastname@example.org
one of our team members will be happy to book a setup session.
What access do I need to get the integration started?
For HiBob, the user setting up the integration will need access to the integration API key from the user menu, and the ability to create a service user to allow access to the API. Once that user account is created, an administrative rights user must add the newly created service user to the “Admin Service User” Group in HiBob. Information can be found here:
How many employees can be synced? Are there any limits?
There is no limit to the number of employees that can be extracted. If the number of employees is more than a few thousand, the initial download can take up to 20 mins for around 250 employees.
Once the initial sync is complete, the system keeps Employment Hero (formerly KeyPay) in sync with HiBob, every 30 mins. So future updates should be pretty instant. Future updates for 250 employees will take around 1-2 mins
Is it possible to sync a payslip back to Hi-Bob?
Yes, it is now possible. Please refer to the video here
Where do I go to check the settings and billing details on my Employment Hero (formerly KeyPay) integration?
Select the Plan Details menu to view your plan interval and cost. All other menus will relate to settings, use and management of the integration itself.
Can I change the Employment Hero (formerly KeyPay) account?
Go to My Integrations, select the Details button next to the integration you’d like to edit and select “Reset Credentials” from the left menu. This will reset your credentials on both sides and you can reconnect the HiBob and Employment Hero (formerly KeyPay) to a different account.
Can I customise what is sent over from HiBob to Employment Hero (formerly KeyPay)?
Apart from the Employee, Leave Type and the prebuilt Field Value Paring, at this stage you can’t customise what is sent over to Employment Hero (formerly KeyPay). When you fetch employee information into the SyncEzy integration portal to send to KeyPay, we fetch information from the currently connected fields only.
Have a support question?
We offer three support channels:
Phone - #1 for Support
AUS: +61 2 9136 9448
NZ: +64 9 303 2999
UK: +44 203 670 1109
US: +1 720 500 9302
Have you done this before and what about the security of data?
Yes, we have. We have been building integrations for the last eight years with over 50 integrations built across various software systems. All of our communication between software systems is fully encrypted.