HiBob to KeyPay integration FAQs

Is there anything that needs to be set up in Keypay first?

1. Business setup and details
2. Pay Category names need to match the Salary Pay Type in HiBob
3. Primary Locations matching to a field such as Site’s in HiBob
4. Leave Categories with correct hourly or daily time frame
   

What fields does an employee need to have in HiBob for it to sync/create employees in Keypay - Incomplete

To create an incomplete employee record in Keypay, the minimum fields for the an employee to be created are

1. First name
2. Last Name
3. TaxCode or TFN - Tax File Number - Under the Payroll section
   
1. Critical - This TFN must be correct, as Keypay does a check to verify this on creation / update of that field
   
4. If these fields are not used, or correct in the TFN case, the employee will not be created or updated. 
5. Start Date
6. Employment Section
1. Employment Contract - FTE
   

What fields does an employee need to have in HiBob for it to sync/create employees in Keypay  - Complete

To make an employee a Complete record in Keypay, The minimum fields for the an employee to be created are

The above minimum fields

1. Date of Birth
2. Email address
3. Residential Address
4. Postal Address
5. Salary Pay Schedule
6. Pay Run Defaults including Pay Category, Pay Cycle and Location
7. Primary Location
8. Bank Accounts inclusive of:
   
1. Bank Account Name
2. Bank Account Number
3. Bank Account BSB
4. Bank Account Percent Of Allocation 
   

A full and comprehensive list of the exact field pairings, can be found here. 

How do I create fields in HiBob

What happens if there is an error with the sync?

What happens when employee details change? 

1. Any data updated on a record in HiBob will sync over and update to KeyPay, provided those fields are paired in your SyncEzy integration account
2. If a HiBob User or Employee via Self Service edits an existing employee or their own record, it will update that existing employee in KeyPay
3. If the HR staff member adds a new employee it will set up a new contact record in KeyPay
4. You will only ever see the correct and current data on an employee in KeyPay that exists on that employee in HiBob
5. If the HR staff member sets an employee status to “terminated” it will send an email for the user to be archived in KeyPay
   

If I update information in KeyPay, does it sync back into HiBob?

Need some help connecting my HiBob account and KeyPay?

What access do I need to get the integration started?

How many employees can be synced? Are there any limits? 

Where do I go to check the settings and billing details on my KeyPay integration?

Can I change the KeyPay account?

Other questions

Have a support question?

Have you done this before and what about the security of data?