Why is this needed?

As a certified Procore Partner, SyncEzy utilizes one of the highest available API call tiers provided by Procore. However, when synchronizing massive amounts of historical data or handling high-volume daily changes, even these generous enterprise limits can occasionally be exhausted.

When the API limit is hit, syncing traditionally pauses until the limit resets. The Multiple Procore Account Authentication feature provides a seamless backup solution to bypass these bottlenecks and ensure continuous, uninterrupted data synchronization.

How It Works

Instead of relying on a single connection, the integration allows you to authenticate additional backup users within the SyncEzy system.

1. Automatic Switchover: If the Primary User hits the Procore API call limit, the system automatically detects the restriction and instantly switches to a Secondary User to continue processing your data.

2. Seamless Recovery: Once the Procore API limit for the Primary User resets (which typically occurs after a few hours), the system automatically reverts to using the Primary User.

📝 Audit Trail Note: While the system is actively utilizing a secondary account, any data modified or synced to Procore will appear in your Procore logs as "Modified by [Secondary User Name]". Once the limit resets and the system reverts, the logs will return to showing the Primary User's name.

Configuration Requirements

To ensure data integrity and prevent sync failures, you must adhere to the following setup rules:

• Maximum Limit: You can add a maximum of 5 Procore users (5 Secondary/Backup accounts) to the rotation pool.

• Exact Permission Matching: This is a critical requirement. All secondary users must have the exact same permissions, company-level access, and project-level access as the main Primary User. This applies to all existing projects as well as any future projects added to your pipeline.

⚠️ Beta Warning & Next Steps

This feature is currently in the Beta / Development stage. Because it involves complex cross-account API management, we strongly recommend contacting the SyncEzy Support team before enabling it.

Our team will evaluate your data environment, ensure your permissions are mirrored correctly, and safely guide you through the activation process.