This document addresses the variety of questions we encounter while helping clients. If you have a question that’s not addressed her please write to us at firstname.lastname@example.org
About the Procore to Quickbooks Time integration
How often does the sync run?
Every 30 minutes. This is currently a two-way sync from Procore to Quickbooks Time. The sync will also run when new projects are sent from Procore to Quickbooks Time and when you fetch and send timesheets from Quickbooks Time to send them back in to Procore.
How long does it take to transfer my projects across?
Projects can be instantly synced from Procore into Quickbooks Time using our integration portal. The integration creates the project from Procore as a new project in Quickbooks Time. This is linked to the integration to ensure any updates made to jobs/sub jobs/cost codes are processed correctly. We are not able to a project in Quickbooks Time if you have it already setup. In order to keep the project data flowing well between Procore and Quickbooks Time, the integration needs to create its own, new project in Quickbooks Time.
Is the integration a 2-way sync?
Yes, we send projects from Procore to Quickbooks Time for your employees to clock time on project related cost codes.
Once the timesheets are approved in Quickbooks Time, you will be able to fetch and send the timesheet data back to Procore.
Where do I go to check the settings and billing details on my Quickbooks Time integration?
You can view your settings configurations and any billing details by going to the SyncEzy Portal here. In the Portal, navigate to Plan Details to see billing details. You can also click on the My Account menu in your SyncEzy account and select the billing tab. This will show you a list of your invoice history. Click on the icons on the right of an invoice to download or email an invoice as required.
Is there a size limit on the images that transfer across?
The size limit will be dictated by which software you are integrating with and the max upload available. For Procore, the limit is 80 MB.
Is there a limit on how many attachments can be sent in 24hrs?
There are no limits.
Can I change the Quickbooks Time account?
Yes, login to your SyncEzy account at integrations.syncezy.com
Choose the integration you’d like to edit and “Reset Credentials” from the left menu. This will reset your credentials on both sides and you can reconnect the Procore and Quickbooks Time to a different account. The sync will start again from scratch and resync all your files from Procore to Quickbooks Time.
Can I customize what is sent over from Procore to Quickbooks Time?
At this stage you can’t customise what is sent over, or limit only certain files and folders to be sent over, everything from a Procore project will be sent over to Quickbooks Time.
My timesheets are not syncing to Procore. What can I do?
Timesheets rely on a couple of key things to be in place in order to send over to Procore correctly. You will need to ensure that:
- The employee is paired in the Employee Pairing menu - pair their account in Procore to their account in Quickbooks Time
- The project they have worked on also needs to be paired in the Project Pairing menu - ensure that the cost codes are sent and that a default cost code is chosen.
- If you are still having issues with sending timesheets to Procore please contact email@example.com and we can check further for you.
You will need to ensure that in Procore, the employee profile needs to have Is Employee of **Company Name** as seen below:
Click on the Directory menu at the top of the screen in Procore, select Edit on the employee profile. Scroll down to the section shown above and ensure that the checkbox is selected.
Once completed go back into the SyncEzy integration and in the Employee Pairing menu, select the Refresh button on the Procore side to refresh the employee list. The employee should be there ready to pair.
I have some Inactive projects in Procore I would like to sync to Quickbooks Time and use.
At this stage we only show active Procore projects in the Project Pairing menu. This ensures that only projects currently being worked on are paired and used in the integration. You will need to mark the project as active in order for it to appear in the pairing list.
Have a support question?
We offer three support channels:
Phone - # 1 for Support
AUS: +61 2 9136 9448
NZ: +64 9 303 2999
UK: +44 203 670 1109
US: +1 720 500 9302
Have you done this before and what about the security of data?
Yes, we have. We have been building integrations for the last eight years with over 50 integrations built across various systems. All our communication between systems is fully encrypted.