Quickbooks Workforce to Asana integration FAQs
This document addresses the variety of questions we encounter while helping clients. If you have a question that’s not addressed here, please write to us at support@syncezy.com
About the Quickbooks Workforce to Asana integration
How often does the sync run?
Every 30 minutes. This is currently a one-way sync from Quickbooks Workforce to Asana.
How long does it take to transfer my time entries across?
The integration syncs every 30 minutes as long as the Job has been edited and saved. This can be any edit (ie. adding a full stop to the private note) not just edits to the jobs area.
Occasionally due to transfer limits the sync can be delayed if hundreds of files are changed. We don’t lose any changes as, based on the Quickbooks Workforce changes, the sync will eventually catch up at the following sync.
What triggers the files being transferred?
Once you have made changes to a time entry and hit save, the files will be synced in a 30 minute window. (ie. 9:00 , 9:30, 10:00 …)
Where do I go to check the settings and billing details on my Asana integration?
You can view your settings configurations and any billing details by going to the SyncEzy Portal here. In the Portal, navigate to Plan Details to see billing details.
Is there a limit on how many attachments can be sent in 24hrs?
There are no limits.
Can multiple people use the integration?
Yes, we do not restrict the number of users, once we sync the data into Asana, all of your Asana users can have access to the data. You can control different levels of access within Asana. Only the administrator needs to login to SyncEzy.
Can I change the Asana account?
Yes, login to your SyncEzy account at integrations.syncezy.com
Choose the integration you’d like to edit and “Reset Credentials” from the left menu. This will reset your credentials on both sides and you can reconnect the Quickbooks Workforce and Asana to a different account. The sync will start again from scratch and resync all your files from Quickbooks Workforce to Asana.
Can I customize what is sent over from Asana to Quickbooks Workforce?
At this stage you can’t customize what is sent over, or limit only certain files and folders to be sent over, everything from Asana will be sent over to Quickbooks Workforce.
Pricing / Accounts / SyncEzy-related questions
How does your pricing work?
Please contact us for pricing. Pricing is based on the number of Projects and amount of data synced.
Where is SyncEzy hosted?
Our application and the metadata that we store is hosted securely with Amazon Web Services (AWS). This is the same back end infrastructure system that Quickbooks Workforce uses.
Other questions
Have a support question?
We offer three support channels:
Chat - Live Chat (24x5 support) from within your integration portal.
Phone - #1 for Support
AUS: +61 2 9136 9448
NZ: +64 9 303 2999
UK: +44 203 670 1109
US: +1 720 500 9302
Email - support@syncezy.com
Have you done this before and what about the security of data?
Yes, we have. We have been building integrations for the last eight years with over 50 integrations built across various systems. All our communication between systems is fully encrypted.
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