To ensure a smooth and successful integration with Google Drive, a proper Google user account with a license is required. This account is needed for authentication using Google OAuth login and must have the same Google Drive and Shared Drive access as the users who need the integration.
π¨ Important: A Google Group or shared email address will not work because OAuth login requires an individual user account.
Many users ask if they can set up the integration using a Google Group or a shared email account instead of a user account. However, this approach is not supported due to the following reasons:
β
Our system logs in using a specific user to connect with Google Drive.
π« A Google Group is not an actual user, so it cannot authenticate via OAuth.
π Example: If you try to log in using a Google Group email (e.g., team@yourcompany.com), you will receive an error because Google OAuth only works with individual user accounts.
β
The service account must have access to the same Shared Drives as the team members using the integration.
π« A Google Group may have permissions, but since it is not a real user, it cannot be used for authentication.
To set up the integration correctly, you need:
πΉ A Google user account with a license (not a Google Group)
πΉ At least a basic Google Workspace user account (as long as it has access to Google Drive)
πΉ Access to the same Shared Drives as the team using the integration
π Note: This account does not need to be a high-tier Google Workspace accountβa basic account is enough as long as it can authenticate via Google OAuth.
When performing the OAuth login, you may see a request to approve the SyncEzy app in Google Admin Console.
β If your organization restricts third-party app access, an admin must approve SyncEzy before you can complete the setup.
βοΈ Step 1: Create or assign a Google user account with a license
βοΈ Step 2: Ensure it has access to the necessary Google Drives
βοΈ Step 3: Log in with this account during the OAuth authentication process
βοΈ Step 4: If prompted, ask your Google Admin to approve the SyncEzy app
By following these steps, your integration will work smoothly without authentication issues.
For a successful integration, always use a Google user account with a license. A Google Group or shared email address will not work because OAuth authentication requires a real user to log in.
Following these best practices will prevent login errors and ensure your integration runs efficiently.
π Need Help? If you have any questions, contact We offer three support channels:
Chat - Live Chat (24x5 support) from within your integration portal.
Phone - #1 for Support
AUS: +61 2 9136 9448
NZ: +64 9 303 2999
UK: +44 203 670 1109
US: +1 720 500 9302
Email - support@syncezy.com