It is crucial that this new user or service user has the same permissions as the current account otherwise sync will break.
Once your service user is created, follow the steps
in this article to reauthenticate without interrupting your existing synchronization.
Why a Proper SharePoint Account is Required for SyncEzy Integrations
To successfully integrate SyncEzy with SharePoint, it is essential to use a proper SharePoint user account rather than a generic service account or shared email address. This is because our integration relies on OAuth authentication, which requires a login from a user account.
Why Can’t We Use a Shared Email or a Generic Service Account?
A shared email account or generic service account may lack the required authentication credentials and permissions to perform OAuth-based authentication. SharePoint and OneDrive require a proper Microsoft 365 user account with the correct permissions to log in and authenticate the integration.
What Type of SharePoint Account is Needed?
- A Microsoft 365 user account with at least a basic license.
- The account must have access to the necessary SharePoint sites and document libraries used in the integration.
- It should be able to authenticate using OAuth login for security and integration purposes.
- Important Consideration: Approving the SyncEzy App
In some Microsoft 365 environments, an admin approval may be required to allow third-party apps (like SyncEzy) to integrate with SharePoint. Ensure that app approvals in Azure Active Directory (AAD) and Microsoft 365 Admin Center are reviewed if access issues occur.