This document addresses the variety of questions we encounter while helping clients. If you have a question that’s not addressed her please write to us at email@example.com
About the Procore to OneDrive integration
This is 100% web-based, we integrate the data directly into Sharepoint via its API. Individual users do not have to install any SyncEzy apps to their local machines.
We’re going to be turning on multi-factor authentication in SharePoint. Will this cause any issues?
No, only the site admin has to authenticate SharePoint during the initial setup. Once set up the other users simply log in to their normal SharePoint / OneDrive / MS Teams account. The Two-factor auth on users has no effect on the integration.
Technical Details - Initial Setup
Where do I login to change settings / setup the integration?
Login link to the SyncEzy integrations portal: integrations.syncezy.com
We’re going to be turning on multi-factor authentication in SharePoint/OneDrive. Will this cause any issues?
No, only the site admin has to authenticate SharePoint/OneDrive during the initial setup. Once set up the other users simply log in to their normal SharePoint / OneDrive / MS Teams account. The Two-factor authentication on users has no effect on the integration.
Can I choose which Procore projects to sync to OneDrive?
Yes. The integration Portal has a configuration settings area where this can be configured. You can sync projects from multiple Procore Companies to a single OneDrive account. Or have multiple app subscriptions and connect them to different OneDrive accounts.
Can you support multiple companies in Procore?
Yes. We can connect Projects from multiple Procore companies to a single organization’s OneDrive Team folder.
What can be synced from OneDrive to Procore?
Currently we can sync three tools from OneDrive to Procore.
- The documents tool
- The photo tools
- The daily log or the site diary tool.
You may choose to sync Documents or photos individually per project sync or choose to sync both:
Where is the data saved in OneDrive?
The data is saved in a new Top Level Folder in your OneDrive account.
Go to OneDrive
(1): Look for a New Folder called : Procore in the top level Root Directory for OneDrive.
If you have recently connected the integration, it can take upto 15 minutes for the first folder to appear and then upto 24 to 48 hours or longer for the initial sync to complete (depending on the amount of data in your Procore Project). Roughly at the rate of 900 files per hour.
If you have less than 5 GB of data in Procore, typically the initial sync should take less than 24 hours to complete.
For example a 50 GB Project can take upto 5 days for the initial sync to complete. This is due to throttling limits from Procore and OneDrive.
Can multiple people use the integration?
Yes, we do not restrict the number of users, once we sync the data into a OneDrive all of your OneDrive users can have access to the data. You can control different levels of access within OneDrive. Only the administrator needs to login to SyncEzy. You can now also invite users with varying permission levels from within the My Account menu in your SyncEzy integration portal account.
Can I change the Folder structure in OneDrive?
Yes, you can change the folder structure inside a Project. At this stage, you cannot change the first three levels of the folder structure.
The Procore folder > Project folder and the Documents and Photos folders the integration creates cannot be renamed as this will break the sync. Any folders and files within the documents and photos folders in OneDrive can be edited, deleted, added etc.
I connected both of my accounts but I can’t see any files in OneDrive?
Immediately upon connecting, our system will create a new folder called syncezy.procore.com or Procore in your OneDrive home folder.
If you’ve just connected Procore it can take up to 24 hours for the initial sync to complete. You should start seeing data in the Procore folder within 15 minutes.
Going forward, ongoing syncs happen every 30 minutes.
Technical Details - Regular Sync
Can I rename file names when they are in my OneDrive account or Procore?
Yes, you can rename folders or files within the Documents and Photos folders only in your OneDrive account. When you rename it, it will update in Procore in the next 5 minutes. Do not edit the top level folders (Procore > Project folder > Documents/Photos folders) as this will break the sync.
How often does the sync run?
The sync runs every 30 minutes and is triggered when any changes are made to the documents folder in OneDrive.
What if I already have a OneDrive folder for the project?
In order to maintain the integrity of the sync, we have to start the integration from scratch in a new top level folder in OneDrive. Once the initial sync is complete and the data structure is created in OneDrive, you can move your existing data from the existing folders into the syncezy.procore.com/Procore folders created by SyncEzy.
What if I want only certain folders or files synced from OneDrive or Procore?
This sort of custom integration is currently not possible in the standard product. We may be able to do some limited customisations to meet your requirements. This will be at an additional cost as it deviates from our standard integration product.
Are there any limits to how much data can be synced?
There are no technical limits to the amount of data that can be synced. We have synced individual projects with over 50,000 files each and over 50 GB of data per project. Our standard plan comes with some fair use limits detailed in your proposal which can be extended upon request and special pricing.
The only hard limit we have is for individual files to be less than 1GB. Typically this would be data like large laser scans (point cloud) of buildings, large drone video captures and special purpose files. We do not have any file type restrictions. We can sync and support all file types and data types.
We do not stop syncing the files just because the limit has been reached, this will only ever be done after consultation with you. You do not have to worry about the sync stopping once the limits are reached.
What if I need to change the OneDrive Account?
We currently do not support that for a live sync. You will need to reset or delete the configuration and start from scratch again.
How quickly does the data sync? What is your sync speed?
We sync data every five minutes after edits or changes in OneDrive. The time to move the files can depend on the size of the file and number of files edited. In 98% of cases, this happens within a few minutes.
We do not throttle data transfer speeds from our end, we are only limited by OneDrive or Procore limits. In most cases this is done every 5 minutes for hundreds of files at once. Initially, once the projects are connected, the first download can take from 4 to 48 hours depending on the amount of data in Procore. Once the initial sync is complete every future sync happens automatically, every five minutes, whenever a file change is detected in either system.
Best practices around the integration
Do not have any trailing spaces at the end of folders or project names
OneDrive (Microsoft Office 365) does not handle document library names well with spaces at the end of the name. Procore allows trailing spaces at the end of album names in their Photos tool.
Also, SharePoint does not accept the following special characters in file names:
Hash(#),percentage(%),star(*),colon(:),angular brackets(<>),question mark(?),slash(/), vertical pipe(|). Full stop/period (.) is permitted within the filename however full stops/periods are not permitted at the end of a file name.
Please avoid naming your Procore files and folders with these characters to avoid errors in the integration.
Make sure your team does not change the first three levels of folders in the OneDrive Folders.
Level one Folder Name: Procore
Level 2: The project name
Level 3: The name of the tool, for example Documents, Photos etc.
Any folders and files inside the Documents and Photos folders for the integration can be added, edited, deleted etc.
Note: if you need to delete a large number of files
If you need to delete a large number of files from both systems, do it manually from both systems. This is because as a safety mechanism, SyncEzy has a delete limit for the maximum number of files that can be deleted through the sync in any 24-hour period.
Once the limit is hit, the sync will not delete any more files and the sync will email the administrator with the path of the files not deleted.
Can I buy additional space? I’m getting an out of space error?
Yes this will be based on your OneDrive account. Please contact your organization's OneDrive account admin for details. We do not have space restrictions for the integration.
Some of my folders look different or have not been synced?
This can occasionally happen when the delete limit has been reached, due to somebody manually deleting a large number of files or a top level folder from one of the systems, and the corresponding data isn’t deleted from the second system. In these cases, reach out to support and we will assist you.
How does your pricing work?
Please contact us for pricing. Pricing is based on the number of projects and amount of data synced.
Does SyncEzy keep a copy of my data stored?
Your data is only stored on your Procore account and in your OneDrive account. SyncEzy is only the conduit and does not store any of your organisation's project data files. We only store relevant metadata (file names, folder names and folder paths, sync time, modified time etc) as required for us to manage the integration and syncing the files.
Your files are transferred through our servers for only as long as it takes to pass them from one system to the other. Once the transfer is complete the actual files are automatically deleted. We only store the metadata and the file paths.
If you have any technical issues our support team may ask you to add firstname.lastname@example.org
to the project documents folder so we can review the data. We do not have access to any of your tools or login to your Procore.
Where is SyncEzy hosted?
Our application and the metadata that we store is hosted securely with Amazon Web Services (AWS). This is the same back end infrastructure system that Procore uses.
Do the files transferred into cloud storage count towards my cloud storage account storage limits?
Yes, all files & folders synced across will count towards your file storage limits.
What triggers the files being transferred?
Any changes made to the files or folders will trigger a sync. For example, renaming the file, opening the Word document and saving it, revising it in Procore, editing a document in OneDrive, deleting the document in either system. All of these changes will trigger the sync, and the older file in either system will be replaced with the current / latest version of the file.
Where do I go to check the settings and billing details on my cloud storage integration?
You can view your settings configurations and any billing details by going to the SyncEzy Portal here
. In the Portal, navigate to Plan Details to see billing details and within the My Account menu you can click on Billing to download and email copies of your invoices. Please contact support to make changes or cancel your service.
Is there a limit on how many files can be synced in an hour?
There are no limits from our side. On the Procore end, there is a hard limit of 3600 API calls per hour. On average, every single file takes about 4 API calls. Based on this, and depending on the speed of the data connection, we have a hard limit of 900 files that can be synced in one hour.
Most of the time we are only running an incremental sync of what has been changed in the last five minutes, which is far fewer files than 900. So on a day-to-day basis you should see all of your interactions sync automatically every five minutes.
Currently we can sync Procore Project Documents, Photos & Daily Log / Site Diary. We also plan to add additional modules to the sync like Drawings, Models, RFI and more. If you have any specific requirements regarding data extraction or having to sync specific tools from Procore, please reach out to our support team and we will do our best to help.
Have a support question?
We offer three support channels:
Phone - Phone: # 1 for Support
AUS: +61 2 9136 9448
NZ: +64 9 303 2999
UK: +44 203 670 1109
US: +1 720 500 9302
Have you done this before and what about security of data?
Yes we have, we have been building integrations for the last eight years with over 50 integrations built across various systems. All our communication between systems is fully-encrypted. We do not store your actual data and files on our servers, we only store the IDs / names / and meta data of the records and some minimum information for logging and troubleshooting.
What if I need to use a different cloud storage system other than OneDrive?
Reach out to us at email@example.com
. We are always looking to build more integrations. Chances are that we already have something in our plans.
What if I use a different project management system?
We have worked with a variety of job and project management systems in the past, including Aconnex, simPRO, ServiceM8, Aroflo and more. If you would like the data to go into a different job management system reach out to us and we’ll do the best to help.
What if I use a different cloud storage system?
We have worked with a variety of cloud storage systems in building integrations including Sharepoint, OneDrive, Google Drive, Dropbox and more. If you would like a different system integrated with Procore, reach out to us and we’ll do the best to help.