Procore to Google Drive 2-way Integration FAQs

Procore to Google Drive 2-way Integration FAQs




About the Procore to Google Drive 2-way Integration

This document addresses the variety of questions we encounter while helping clients. If you have a question that’s not addressed her please write to us at support@syncezy.com

Please also visit our Integration Menu Overview article to learn more about each and every menu of this integration.

Technical Details - Initial Setup

Where do I login to change settings / setup the integration?

Login link to the SyncEzy integrations portal: integrations.syncezy.com

Can I choose which Procore projects to sync to Google Drive?

Yes. The integration Portal has a configuration settings area where this can be configured.  You can sync projects from multiple Procore Companies to a single Google Drive account. Or have multiple app subscriptions and connect them to different Google Drive accounts. On the Google Drive end we support My Drive and Shared Drives.



Can you support multiple companies in Procore?

Yes. We can connect Projects from multiple Procore companies to a single organisation’s Google Drive Team folder.

What can be synced from Google Drive to Procore?

Currently we can sync three tools from Google Drive to Procore.
The documents tool 
The photo tools
The daily log or the site diary tool.
You can choose the tools you would like to sync from the configuration tool.



Where is the data saved in Google Drive?

The data is saved in the parent folder that you select in the configuration tool above.
If you have recently connected the integration, it can take upto 15 minutes for the first folder to appear and then upto 24 to 48 hours or longer for the initial sync to complete (depending on the amount of data in your Procore Project).  Roughly at the rate of 900 files per hour.
If you have less than 5 GB of data in Procore, typically the initial sync should take less than 24 hours to complete. 
For example a 50 GB Project can take upto 5 days for the initial sync to complete.  This is due to throttling limits from Procore and Google Drive.

Can multiple people use the integration?

Yes, we do not restrict the number of users, once we sync the data into a Google Drive all of your Google Drive users can have access to the data. You can control different levels of access within Google Drive. Only the administrator needs to login to SyncEzy.

Can I change the Folder structure in Google Drive?

Yes, you can change the folder structure inside a Project. 

I connected both of my accounts but I can’t see any files in Google Drive?

Within about 5 - 10 minutes of connecting, our system will create folders called Documents and Photos within the parent folder selected.
If you’ve just connected Procore it can take up to 24 hours for the initial sync to complete. You should start seeing data in the Procore folder within 15 minutes.
Going forward, ongoing syncs happen every minute.

Technical Details - Regular Sync


Can I rename file names when they are in my Google Drive account or Procore?

Yes, you can rename the file within your Google Drive account. When you rename it, it will update in Procore in the next 1 minute.

How often does the sync run?

The sync runs every minute and is triggered when any changes are made to the documents folder in Google Drive.  Depending on the size of the file and number of files being changed it can take anywhere from a minute to a 5 minutes to sync for hundreds of files added.

What if I already have a Google Drive folder for the project?

In order to maintain the integrity of the sync, we have to start the integration from scratch in an empty folder in Google Drive. Once the initial sync is complete and the data structure is created in Google Drive, you can move your existing data from the existing folders into the synced folders created by SyncEzy.

What if I want only certain folders or files synced from Google Drive or Procore?

This sort of custom integration is currently not possible in the standard product. We may be able to do some limited customisations to meet your requirements. This will be at an additional cost as it deviates from our standard integration product.

Are there any limits to how much data can be synced?

There are no technical limits to the amount of data that can be synced. We have synced individual projects with over 50,000 files each and over 200 GB of data per project. Our standard plan comes with some fair use limits detailed in your proposal which can be extended upon request and special pricing.

The only hard limit we have is for individual files to be less than 1GB. Typically this would be data like large laser scans (point cloud) of buildings, large drone video captures and special purpose files. We do not have any file type restrictions. We can  sync and support all file types and data types.

We do not stop syncing the files just because the limit has been reached, this will only ever be done after consultation with you.  You do not have to worry about the sync stopping once the limits are reached.

What if I need to change the Google Drive Account?

We currently do not support that for a live sync. You will need to reset or delete the configuration and start from scratch again.

How quickly does the data sync? What is your sync speed?

We sync data every 1 minute after edits or changes in Google Drive or Procore.  The time to move the files can depend on the size of the file and number of files edited. In 99% of cases, this happens within a few minutes.

We do not throttle data transfer speeds from our end, we are only limited by Google Drive or Procore limits.  In most cases this is done every minute for hundreds of files at once. Initially, once the projects are connected, the first download can take from 4 to 48 hours depending on the amount of data in Procore. Once the initial sync is complete every future sync happens automatically, every minute, whenever a file change is detected in either system.

Can I rename my files in Google Drive?

Yes, if you rename files in Google Drive the sync will rename the files in Procore for you.

Best practices around the integration


Do not have any trailing spaces at the end of folders or project names

Google Drive (Windows) does not handle Document library names well with spaces at the end of the name. Procore allows trailing spaces at the end of Album names in their Photos tool.

Make sure your team does not change the first three levels of folders in the Google Drive Folders.

Level one Folder Name: Procore
Level 2: The project name
Level 3: The name of the tool, for example Documents, Photos etc.

Do not rename the name of the top-level project name in Procore

This will create a new top-level folder inside Google Drive. The files will need to be synced again.
Note: if you need to delete a large number of files
If you need to delete a large number of files from both systems, do it manually from both systems.  This is because as a safety mechanism, SyncEzy has a delete limit for the maximum number of files that can be deleted through the sync in any 24-hour period.

Once the limit is hit, the sync will not delete any more files and the sync will email the administrator with the path of the files not deleted.

Can I buy additional space? I’m getting an out of space error?

Yes this will be based on your Google Drive account. Please contact your organization's Google Drive account admin for details. We do not have space restrictions for the integration.

Some of my folders look different or have not been synced?

This can occasionally happen when the delete limit has been reached, due to somebody manually deleting a large number of files or a top level folder from one of the systems, and the corresponding data isn’t deleted from the second system. In these cases, reach out to support and we will assist you. 


How does your pricing work?

Please contact us for pricing. Pricing is based on the ACV Annual construction Volume or Revenue processed through Procore.

Does SyncEzy keep a copy of my data stored?

Your data is only stored on your Procore account and in your Google Drive account. SyncEzy is only the conduit and does not store any of your organisation's project data files. We only store relevant metadata (file names, folder names and folder paths, sync time, modified time etc) as required for us to manage the integration and syncing the files. 
Your files are transferred through our servers for only as long as it takes to pass them from one system to the other. Once the transfer is complete the actual files are automatically deleted. We only store the metadata and the file paths.
This is why if you have any technical issues our support team may ask you to add support@syncezy.com to the project documents folder so we can review the data.  We do not have access to any of your tools or login to your Procore.

Where is SyncEzy hosted?

Our application and the metadata that we store is hosted securely with Amazon Web Services (AWS). This is the same back end infrastructure system that Procore uses.

Do the files transferred into cloud storage count towards my cloud storage account storage limits?

Yes, all files & folders synced across will count towards your file storage limits. 

What triggers the files being transferred?

Any changes made to the files or folders will trigger a sync. For example, renaming the file, opening the Word document and saving it,  revising it in Procore, editing a document in Google Drive, deleting the document in either system. All of these changes will trigger the sync, and the older file in either system will be replaced with the current / latest version of the file.

Where do I go to check the settings and billing details on my cloud storage integration?

You can view your settings configurations and any billing details by going to the SyncEzy Portal here. In the Portal, navigate to Plan Details to see billing details. Contact support to make changes or cancel your service.

Is there a limit on how many files can be synced in an hour? 

There are no limits from our side. On the Procore end, there is a hard limit of 3600 API calls per hour. On average, every single file takes about 4 API calls. Based on this, and depending on the speed of the data connection, we have a hard limit of 900 files that can be synced in one hour.
Most of the time we are only running an incremental sync of what has been changed in the last five minutes, which is far fewer files than 900. So on a day-to-day basis you should see all of your interactions sync automatically every five minutes.

What tools can be integrated from Procore to Google Drive? 

Currently we can sync Procore Project Documents, Photos & Daily Log / Site Diary.  We also plan to add additional modules to the sync like Drawings, Models, RFI and more. If you have any specific requirements regarding data extraction or having to sync specific tools from Procore, please reach out to our support team and we will do our best to help.

Other questions

Have a support question?

We offer three support channels: 

Chat - Live Chat (24x5 support) from within your integration portal.  

Phone - Phone: # 1 for Support
   AUS: +61 2 9136 9448
   NZ: +64 9 303 2999
   UK: +44 203 670 1109
   US: +1 720 500 9302



Have you done this before and what about security of data?

Yes we have, we have been building integrations for the last eight years with over 50 integrations built across various systems. All our communication between systems is fully-encrypted.  We do not store your actual data and files on our servers, we only store the IDs / names / and meta data of the records and some minimum information for logging and troubleshooting.  

What if I need to use a different cloud storage system other than Google Drive?

Reach out to us at support@syncezy.com. We are always looking to build more integrations. Chances are that we already have something in our plans.

What if I use a different project management system?

We have worked with a variety of job and project management systems in the past, including Aconnex, simPRO, ServiceM8, Aroflo and more. If you would like the data to go into a different job management system reach out to us and we’ll do the best to help.

What if I use a different cloud storage system?

We have worked with a variety of cloud storage systems in building integrations including Sharepoint, Google Drive, OneDrive, Dropbox, Google Drive Business and more. If you would like a different system integrated with Procore, reach out to us and we’ll do the best to help.

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